Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Herne Bay
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Herne Bay collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Herne Bay is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Herne Bay and across the UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following types of personal data:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and relevant health conditions provided during consultations
Transaction data: Payment information and order details
Technical data: IP address, browser type, and website usage information

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and deliver prescription and non-prescription treatments, typically within 1 working day of pharmacist approval
To maintain accurate patient records as required by pharmacy regulations
To communicate with you about your treatment, orders, and any safety information
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our legal bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly
Analytical cookies: To understand how visitors use our site and improve performance
Functional cookies: To remember your preferences and personalise your experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of cookies as described above.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Delivery and logistics partners to fulfil your orders
Payment processors to handle transactions securely
IT and website service providers who support our operations
Regulatory bodies such as the GPhC, where we are legally required to do so
Healthcare professionals involved in your care, where clinically appropriate

All third-party partners are required to handle your data securely and in compliance with applicable data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Transaction and financial records are kept for 6 years in accordance with HMRC requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health consultations and data transmissions are encrypted and stored on secure servers.

8. Contact Us

If you have any questions about this privacy policy, wish to access, correct, or delete your personal data, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with our response, you have the right to raise a concern with the relevant data protection authority in the UK.